Synergies understands the decisions and challenges that face the owners, users and developers of telecommunications infrastructure and the complex and dynamic environment in which they operate. In recent years Synergies has provided strategic advice on the regulatory risks and optimal regulatory structure for the deployment of broadband infrastructure.


Latest Case Studies

Case study

Please hold: costing telco customer wait times

Synergies was engaged by the Australian Communications Consumer Action Network (ACCAN) for advice on estimating the value of consumers’ time wasted (“time forgone”) trying to resolve customer service issues and the cost to consumers of intermittent or delayed supply (“reliability”). The aim of the advice was to provide an evidence base and a source of practical guidance on matters including how to apply non-market valuation techniques in the telecommunications context and the strengths and limitations ...



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