Report
Please hold: costing telco customer wait times
Synergies was engaged by the Australian Communications Consumer Action Network (ACCAN) for advice on estimating the value of consumers’ time wasted (“time forgone”) trying to resolve customer service issues and the cost to consumers of intermittent or delayed supply (“reliability”). The aim of the advice was to provide an evidence base and a source of practical guidance on matters including how to apply non-market valuation techniques in the telecommunications context and the strengths and limitations ...
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Report
Advice on NBN Co Ltd’s Special Access Undertaking
Synergies was engaged by Chorus to prepare a report which compared and contrasted building block approaches for determining allowable revenue for regulated industries in Australia. The report we prepared discussed key elements of the building block approach including Regulatory Asset Base (RAB), RAB roll-forward, return on and of capital, opex and maintenance expenditure, tax, and efficiency mechanisms.
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